FAQ
General Information
What is your return policy?
Please refer to our Returns Policy, outlined on our website, which specifies the acceptable reasons for returning a product:
Delivery Error
Defective Products
Defective on Arrival (DOA) Items
Non-Defective Products – Right of Unjustified Withdrawal by the Customer
Please be advised that comprehensive information regarding our return procedure can be found in the Terms and Conditions of our online store, specifically detailed under the “Return Policy” article.
How can I contact customer support?
For any inquiries or issues you may have, please feel free to contact us via email at office@tech-hunter.com.
Users have access to a dedicated chat room within their profile sections of the user account.
What payment methods do you accept?
We offer a variety of payment methods including debit or credit card, bank transfers, and cryptocurrency, in compliance with all legally permissible payment options.
Do you offer international shipping?
We provide international shipping services. To initiate an international purchase, please submit a request through the user portal on our store’s website. Once you have filled out all necessary details regarding the item, we will contact you via email with comprehensive instructions on how to receive your item(s).
How do I track my order?
Upon placing an order, customers will receive a tracking number and a link to track their item(s) throughout the shipping process.
Product Information
How can I find the right product for my needs?
Our customers can easily find chat and phone contact options within their accounts. For guest users, we provide email support to address their inquiries and consultation needs.
What is the warranty on your products?
Each of our products carries a warranty provided by the manufacturer, with varying durations. For products that have exceeded the manufacturer’s warranty period, we offer professional service assistance.
Are your products new or refurbished?
All of our products are new. If you are interested in refurbished products, please contact us via email at office@tech-hunter.com.
Do you offer product installation services?
Our customers have the option to request project management services from our site, enabling them to receive a tailored build model with several options specific to their business needs. Guest users (visitors) can also benefit from this service by sending us an email, and they will receive our offer via email.
Account and Privacy
Do I need to create an account to place an order?
Clients have the option to shop as a guest, though we recommend creating an account to access benefits such as better prices, bonuses/discounts, faster support, and improved terms.
How do I reset my password?
On the clients account area, there is a link ,, forgotten password” which will lead to the required actions
You will receive your email verification code, which will allow you to reset your password.
How do you protect my personal information?
Please refer to our Terms and Conditions section for all required information. We encourage you to review them in detail.
How can I view my order history?
Order history is available for clients with an account profile. All necessary information can be found under “My Profile” -> “My Orders”.
Promotions and Discounts
Do you offer any discounts or promotions?
We have a bonus points structure which allows our clients to have better prices and discounts. In order to be part of our bonus system the client needs to have a profile and make at least five purchases, or fewer if the total value reaches 1000 euros. We offer different membership tiers based on your purchase history and total spending:
– Silver
– Gold
– Platinum
How do I use a coupon code?
When you receive a promo code, simply enter it at the end of your order portal, and the new price will be automatically generated.
Technical Support
Where can I find product manuals and guides?
You can find the product you are looking for in two ways:
1. Browse through the product categories row above. Select the category of your choice and click on the product for additional information. To add it to your cart, click the “Add to Cart” button located under the price.
2. Use the search bar located at the top center of the page. Enter your search criteria to find the product you need.
What should I do if I'm having trouble with a product?
If you are shopping as a guest, please send us an email for assistance. If you have a profile, simply visit the support section and initiate a chat with us.
Can I get technical advice before purchasing?
Our platform offers registered users access to a comprehensive Tech Project Management tool. This tool provides support for your technical needs, whether you are building your business or setting up your home station.
